Terms and Conditions

The site is operated by Tripcare S.r.l.s., registered office at Via del Masso, 36, 53036 Poggibonsi (SI), Italy — VAT 01560180521, REA SI – 213294, email info@tripcare.it, telephone +39 366 865 7341.

The site is informational and promotional. It presents the properties Tripcare manages, its property management and concierge services and the experiences it offers, and lets you send enquiries through the forms provided.

No booking is completed and no payment is taken through this site. Submitting a form is a request for information, not a contractual commitment by either party.

Bookings are completed away from this site, on the booking engine at booking.tripcare.it or on third-party booking platforms (OTAs). Those services are governed by their own terms and privacy notices, which you should read.

Tripcare is not responsible for the availability, content or conditions of third-party sites reachable through links on these pages.

Any rates shown on the site are indicative only and do not constitute a public offer under Art. 1336 of the Italian Civil Code. The applicable price and availability are those confirmed at the time of booking on the relevant channel.

Descriptions, photographs and floor plans are illustrative. Tripcare works to keep information accurate and current but does not warrant that it is free of errors or omissions, nor that the site will always be available or uninterrupted.

The property management pages describe the services in general terms. The relationship with an owner is governed exclusively by a separate written contract setting out the services included, the fees, the duration and the termination conditions. Nothing on the site replaces that contract or pre-empts its content.

Information published on the site about tax and regulatory obligations is provided for general guidance and does not constitute tax or legal advice.

You agree to:

• ●provide truthful and complete information in the contact forms;
• ●not use the site for unlawful purposes or in a way that harms the rights of others;
• ●not attempt to access restricted areas or to compromise the security or operation of the site;
• ●not carry out systematic or automated extraction of the content;
• ●upload only photographs you own the rights to or are authorised to use.

By uploading photographs through the forms you confirm that you are entitled to do so and authorise Tripcare to use them solely for the purpose of assessing the property.

The Tripcare name and logo, together with the text, photographs, design and code of the site, are protected by copyright and trade mark law and belong to Tripcare S.r.l.s. or to their respective owners.

You may view and reproduce the content for personal use. Any other reproduction, distribution, modification or commercial use requires Tripcare’s written permission.

To the extent permitted by law, Tripcare is not liable for loss arising from inability to access the site, from interruptions, errors or inaccuracies in the content, or from the use of linked third-party sites.

Nothing in these terms excludes or limits liability for wilful misconduct or gross negligence, nor any mandatory rights granted to consumers under Italian law.

Because no distance contracts are concluded on this site, the right of withdrawal does not apply here.

Note also that under Art. 59(1)(n) of the Italian Consumer Code (Legislative Decree 206/2005), the right of withdrawal is excluded for contracts for the provision of accommodation other than for residential purposes where the contract provides for a specific date or period of performance. The cancellation conditions applicable to a booking are those stated at the time of booking on the relevant channel.

The processing of personal data collected through the site is described in the Privacy Policy, which forms an integral part of these terms.

These terms are governed by Italian law.

For disputes with users acting as consumers, exclusive jurisdiction lies with the court of the consumer’s place of residence or elected domicile, where located in Italy. For all other disputes, the courts of Siena have jurisdiction.

Before going to court, the parties may attempt to settle the dispute amicably, including through the mediation bodies provided for by applicable law.

Tripcare may amend these terms at any time. The version in force is the one published on this page, together with the date it was last updated; changes do not apply retroactively to relationships already concluded.